Welcome to Casino Infinity, your entrance to a high-quality online gaming experience crafted with Swiss players in mind. Opening a new player account is the first step towards unlocking our vast library of slots, table games, and live dealer action. In this guide we lead you through every stage of the registration and login journey, from submitting the initial form to securing your profile with two‑factor authentication and completing identity verification. We want your start to be seamless, protected, and completely consistent with the standards that matter in Switzerland.
Contents
Who May Open an Account at Casino Infinity
Before you start, it is crucial to confirm that you satisfy the fundamental eligibility criteria we use for all new registrations. You have to be at least 18 years old, which is the required legal gambling age in Switzerland, and you have to be present within Swiss territory when you create your account and when you place bets. Our system verifies your IP address and geolocation data to confirm your presence, so utilizing a VPN or proxy to mask your location will stop registration and may cause account suspension.
We also mandate that each player has only one account. Duplicate profiles are instantly identified by our security tools, and we will ask you to delete any other accounts. This single account per player policy allows us to maintain a equitable atmosphere and meet anti‑money laundering regulations. If you have in the past self‑restricted with Casino Infinity or any affiliate brand, you will be unable to open a new account until the exclusion period has expired.
Swiss law lays a strong emphasis on responsible gambling, and we wholeheartedly support that approach. During sign‑up we require you to acknowledge that you are not under a gambling restriction or self‑exclusion order in Switzerland. We also urge you to read our terms and data policy before providing your data. Spending a few minutes to comprehend these documents will offer you a full view of your entitlements and our responsibilities as a licensed operator.
Accessing Your Casino Infinity Account
The login page is your personal entry point, and we have kept it simple to get you into the action fast. You will find the email and password fields on the same page where you initially signed up. Enter the email address you used during sign‑up and your password, then click “Log In.” If you have enabled two‑factor authentication, a new field will appear requiring the one‑time code from your authenticator app or SMS. The entire login procedure is protected by TLS encryption, so your credentials are never transmitted in plain text.
We offer a “Remember Me” checkbox on the login form for your comfort https://infinity-casino.net/de-ch/login/. When you choose this option on a private device, our system sets a secure, encrypted cookie that keeps you signed in for a limited period. We advise avoiding this functionality on shared or public computers, because anyone with access to that machine could potentially reach your account. You can manually log out at any time by clicking the profile icon and selecting “Log Out,” which immediately invalidates the session token.
If you remain inactive for a set duration, our automatic session timeout will log you out to protect your account from unauthorised access. The exact timeout period is established in our security settings and is typically around 30 minutes of idle time. When you return, you simply log in again. This balance of convenience and safety is part of our commitment to keeping your gaming experience both pleasurable and safe at all times.
Resolving Typical Registration and Login Issues
Even with a well‑designed system, minor hiccups may happen. We would like you to know precisely what steps to take when something does not work as expected, so here we list the most frequent issues Swiss players experience and the steps we recommend to resolve them efficiently. Our support team is continually available if you want extra help, but many problems are solvable on your own in just a few minutes.
Verification Email Missing
If the email verification message does not appear within five minutes, for starters check your spam or junk folder and hunt for a message from Casino Infinity. Adding our sender address to your contacts or safe sender list may avoid future delays. If you are still unable to locate it, select the “Resend Verification Email” button on the registration confirmation screen. Be aware that some corporate or school email systems may block automated messages, so using a personal email provider often works best.
Document Upload Failing
When the upload portal refuses a file, the cause is typically image quality or format. We support JPEG, PNG, and PDF files within a specific size limit. Make sure your photo is in focus, taken in natural light, and shows the entire document with no cropping. If you are employing a mobile device, experiment with switching between Wi‑Fi and mobile data, as an unstable connection could interrupt the upload. If the problem continues, flush your browser cache or try a different browser prior to contacting support.
Login Attempts Blocked
After several consecutive failed login attempts, our security system temporarily disables the account to guard against brute‑force attacks. The lockout typically lasts 15 to 30 minutes. During this period, do not continue attempting; pause and then choose the password reset option if you are uncertain of your credentials. If you are certain your password is correct but you are still locked out, check that your keyboard layout is not accidentally set to a different language, which can cause typing errors with special characters.
Protecting Your Account with Robust Authentication
A secure password is the foundation of your account security, and we enforce minimum requirements to help you create one. Your password must be at least eight characters long and include a blend of uppercase letters, lowercase letters, numbers, and a special character. We refuse common passwords and sequences that show up in known data breaches. When you input your chosen password, a strength meter gives you real‑time feedback, urging you to pick something original that you do not use on other websites.
We heartily recommend enabling two‑factor authentication (2FA) immediately after your first login. In your account settings you can connect an authenticator app such as Google Authenticator or a similar TOTP‑based application. Once enabled, every login will require the one‑time code generated by the app, in addition to your password. This extra layer means that even if someone obtains your password, they cannot reach your account without physical possession of your mobile device.
For players who prefer not to use an app, we provide the option to receive login codes via SMS. While convenient, SMS‑based 2FA is slightly less secure against SIM‑swap attacks, so we recommend the authenticator app method whenever possible. You can control your 2FA preferences and generate backup recovery codes from the security centre inside your profile. We recommend storing those backup codes in a safe place offline, because they are the only way to recover access if you lose your phone.
Validating Your Email and Phone Number
Promptly after you send the registration form, our system transmits an automated verification email to the address you supplied. The message includes a distinct, time‑sensitive link that you must follow to verify control of the email account. We advise you to review your inbox and your spam or junk folder if the message is not visible within a few minutes. The link becomes invalid after a set period, so it is recommended to finish this step right away while you are still on the site.
Concurrently, an SMS with a six‑digit verification code is sent to your Swiss mobile number. Enter this code on the verification screen that shows up after you complete the form. This two‑channel confirmation process links your contact details to your Casino Infinity profile and significantly lowers the risk of unauthorised account creation. If you do not receive the SMS, you can prompt a new code once every 60 seconds, but we cap the number of attempts to avoid abuse.
Completing both verifications enables your account for deposits and gameplay. Until your email and phone are verified, you can log in and browse the lobby, but you will not be able to deposit money into your account or make real‑money wagers. This protective measure makes sure that no one can utilize your contact details without your knowledge, and it gives us a trustworthy way to reach you for security alerts, withdrawal confirmations, and responsible gaming communications.
Finalizing Identity Verification (KYC) for Swiss Players
Identity verification is a mandatory step that we conduct in line with Swiss anti‑money laundering regulations and our licensing obligations. You may deposit and play before verification is finished, but you will not be able to cash out any winnings until your identity and address have been validated. We created the process to be as fast and privacy‑conscious as possible, utilizing a secure document upload portal that secures your files end‑to‑end.
Approved Documents for Swiss Residents
We approve a Swiss passport, a Swiss national identity card, or a Swiss driving licence as proof of identity. The document must be valid and clearly show your full name, date of birth, photograph, and expiry date. We cannot accept expired documents, student cards, or health insurance cards. For proof of address, we request a utility bill, bank statement, or official government letter issued within the last three months. The document must display your name and the same residential address you entered during registration.
Steps for Submit Your Documents
You can upload your documents directly from the account validation section of your account dashboard. We ask you to take a clear, well‑lit photo or scan of each document, making sure that all four corners are seen and no information is cut off. For the identity document, we may also require a selfie where you place the ID next to your face. Our automated system inspects image quality in real time and will prompt you to retake the photo if it is fuzzy, too dark, or if glare hides key details.
After submitting, you will see a status indicator that confirms successful submission. We never request you to send documents by email or chat, because those channels are less secure. The upload portal is the only approved method, and it maintains a record of your submissions so you can track progress. If you experience technical difficulties, our support team can guide you through alternative secure upload options without compromising your data.
Anticipated Steps After Submission
Nearly all verifications are checked within 24 hours, but during busy times it may need up to 48 hours. You will be sent an email notification once the review is complete. If your documents are validated, your withdrawal restrictions are canceled immediately. If we request additional information, the email will explain exactly what is lacking, so you can resubmit without starting over. Common causes for refusal involve mismatched addresses, expired IDs, or photos that do not match the uploaded document.
Restoring a Lost Password or Username
Misremembering a password is a common annoyance, so we built a restoration flow that regains access in minutes without jeopardizing security. On the login screen, tap the “Forgot Password?” link. You will be asked to enter the email address linked with your Casino Infinity account. Our system then sends a password reset email containing a exclusive, single‑use link. The link takes you to a secure page where you can establish a new password that meets our strength requirements.
Updating Your Password
The reset link is valid for a limited time, generally one hour, after which you must ask for a new one. If you do not locate the email, examine your spam folder and verify that you entered the correct address. For security reasons, we do not reveal whether an email address is registered in our system; you will just receive the reset message if it exists. Once you define a new password, any ongoing sessions on other devices are instantly terminated, stopping anyone who may have had access from remaining logged in.
What to Do If You Don’t Access Your Email
If you have lost access to the email account you used for registration, the automated reset will not contact you. In that scenario you have to contact our customer support team straight away. We will instruct you to confirm your identity through alternative means, such as providing security questions you set up earlier or submitting a copy of your ID. Once we confirm that you are the rightful account holder, we can change your email address and help you establish a new password. This personal process may take a little longer, but it guarantees that no one else can hijack your account.
Submitting the Sign-Up Form
The sign-up form is your digital first impression to Casino Infinity, and we have developed it to be simple while obtaining all the details we need to safeguard your account. You will locate the “Register” button conspicuously on our main page and on the sign-in page. Selecting it opens a secure multi‑step form that guides you through individual details, contact information information, and account options. Every field is encrypted in transit, so your data stays private from the moment you start typing.
Individual Information
We begin by inquiring for your legal first and last name exactly as they appear on your official identification paper. This accuracy is vital because later, during the identity verification stage, any mismatch between your submitted name and your ID will lead to delays. You will also need to input your date of birth using a day‑month‑year selector. Our system instantly checks that you meet the minimum age criterion, and it will not let you continue if your date of birth indicates you are under 18.
Next you select your gender and provide your full residential address in Switzerland. We ask for the street name, house number, postal code, and city. The address must be a physical location where you can receive correspondence; post office boxes are not accepted. This information helps us verify your identity later and ensures that any withdrawal requests are linked to a real, traceable individual. Please double‑check your postcode, as an incorrect entry can cause verification documents to be rejected.
Personal Details and Currency Selection
Your email and phone number constitute the two most important contact channels we use during registration and for ongoing account security. We send a verification link to your email and an SMS code to your mobile, so both must be active and accessible to you personally. Swiss mobile numbers starting with +41 are fully supported, and we recommend using a number that you keep with you regularly, because you may need it for two‑factor authentication or password recovery.
At this stage you also pick your account currency. For players in Switzerland, we display Swiss francs (CHF) as the default option, and we strongly recommend sticking with CHF to avoid currency conversion fees when depositing or withdrawing through local payment methods. If you prefer to play in euros, you can select EUR, but please be aware that your bank or payment provider may apply additional charges. Once the account currency is set, it cannot be changed later, so choose wisely.
Player Protection Options During Account Setup
We build responsible gaming features straight into the registration flow because we hold that safe play starts from the earliest session. Swiss regulations place a strong emphasis on player protection, and we entirely embrace that philosophy. As you set up your account, you will encounter prompts that invite you to define personal limits before you place your first deposit. These tools are not concealed in a submenu; they are part of the onboarding experience.
Setting Your First Deposit Limit
Right after email verification, we request you to choose a daily, weekly, or monthly deposit limit. You can pick an amount that fits your entertainment budget, and the system will implement it automatically. If you later decide to increase the limit, a 24‑hour cooling‑off period is in place before the change takes effect. Decreases, on the other hand, are applied instantly. This asymmetry is meant to offer you control while preventing impulsive decisions in the thick of the moment.
Voluntary Exclusion and Break Periods
During account setup you also have the choice to activate a cooling‑off period or self‑exclusion. A cooling‑off temporarily suspends your account for a chosen number of days, during which you cannot sign in or receive marketing messages. Self‑exclusion is a longer‑term commitment that prevents access for at least six months. We honour these requests immediately, and we enforce the exclusion across all platforms managed by Casino Infinity. You can begin either step directly from the responsible gaming section of the registration form.